Our customers are counting on us like never before. At every level of our company, we’re working to provide the products and services that our customers and communities need as we face a global pandemic. This includes taking a number of important steps to keep prices fair and protect our customers from those looking to exploit the current crisis.

Amazon Australia has zero tolerance for price gouging and has policies and systems in place to prevent this harmful practice. We’re working vigorously to combat price gouging by:

  • Making clear to all of our sellers our longstanding policies that ensure fair pricing;
  • Monitoring our stores 24/7 through a variety of means and removing bad actors and offers from the website; and
  • Staying focused on our customers and protecting their interests.

Strong, longstanding policies to combat price gouging and false claims

Many products on Amazon Australia are offered by third-party sellers who set their own prices. The overwhelming majority are honest sellers who offer Amazon Australia customers a wide array of great products at competitive prices. Amazon Australia strictly prohibits sellers from exploiting an emergency by charging excessively high prices on products and shipping.

Working hard to protect customers from bad actors

We are constantly monitoring our stores for unfair prices and listings that make false claims in regards to COVID-19. We utilise a range of methods to locate and remove unfairly priced items. In addition, we have deployed a dedicated team that’s working continuously to identify and investigate unfairly priced products that are now in high demand, such as protective masks and hand sanitiser. If we find a price that violates our policy, we remove the offer and take swift action against bad actors engaged in demonstrated misconduct, including suspending or terminating their selling accounts.

Focusing on our customers and protecting their interests

Amazon is and will remain a customer-obsessed company, and our commitment to outstanding customer service has never been stronger. We’re working hard to keep our customers from seeing products listed at unfair or unreasonable prices.

We are taking every possible step to increase our inventory of relief supplies, basic-need products and other household staples.

Amazon is humbled by the trust our customers have placed in us during this difficult time. We are fully committed to protecting their interests and rising to the challenges posed by COVID-19.